Can you help me get my order before a specific date?Updated 7 months ago

We can expedite your order by adjusting the shipping method to Express Shipping, but this must be done before it leaves our warehouse. If your order has already shipped, we can no longer modify it.

To expedite shipping:

• Contact us immediately if you need faster delivery before your order is processed.

• If Express Shipping costs more than Regular Shipping, your original order will be placed on hold until you pay the difference in shipping fees.

• Once the additional fee is paid, we will update your order to reflect the new shipping method and release it to the warehouse.

• You will receive a new order and shipping confirmation after the update.

If you need assistance, please email us at [email protected], use the Help Center chat widget, or click the "Report Issue" button.

Shipping Process After Order is Shipped

Once the order is in the hands of the shipping carrier, they are in charge of the delivery. 

• The order will get delivered within the estimated shipping date as stated in your order confirmation.

• Please exclude weekends and holidays from the estimated delivery date.

• Express Shipping carrier will get in touch with you via call, email or SMS provided on the order before they arrange delivery.

• Regular shipping is handled by the USPS/UPS. They usually do not inform the receiver of the delivery via call, email or SMS, but in case they are not able to reach your mailbox, they will leave a paper notice informing you where to pick up the parcel.