I don't know where my package is. What should I do?Updated 13 days ago

Please follow these steps:

1. Has the estimated delivery date passed?

Check your order and shipping email confirmation. It should state what the transit time is for your destination. Please note that it states only the business days. Holidays and weekends do not count in for the transit time.

2. The estimated shipping time hasn't yet passed, but there are no tracking updates.

Once the order leaves the country of origin, it may not get updated only until it gets in the hands of the local post. Meaning, it may undergo customs clearance, switching between the general and local carrier, and only get updated once it reached the local post.

This happens from time to time when the shipping carriers are handling a large volume of parcels, especially during the traditional local and worldwide holidays. 

We advise that you reach out to our support team in case you are expecting your order for a special occasion, or if the last day of the estimated delivery date is nearby.

3. The estimated delivery date has passed, and my order isn't delivered.

There may be some issue with your delivery after it arrived in your country.

Please email us by responding to these questions, to facilitate the investigation process:

1. Have you had issues receiving regular letters at this address before? How do you usually receive letters at this address? There needs to be a mailbox/mail drop or similar available.

2. Confirm your full address, including your apartment number if you live in a flat. The parcel was sent to the address you provided when placing your order. We add this address automatically to the parcels.

3. Please check the tracking link you received from us and contact the local post directly. They may have more information that is not available to us and that may help you locate your delivery. Let us know any information they will give you and we will gladly assist you further. 

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