My order is not showing any tracking updates for days. What should I do?Updated 7 months ago

If your order isn't showing tracking updates, we are happy to assist! It's common for packages to have gaps in tracking information, especially after they leave the country of origin. Your package may be going through customs or switching between carriers, which can result in delays, especially during busy shipping periods like holidays.

Recommended Steps to Take:

1. Check Business Days:

• Verify how many business days have passed since your order was shipped.

• Compare this to the estimated shipping time provided in your order confirmation.
  
  

2. Allow Time for Delivery:

• If the estimated delivery date hasn't passed yet, please wait patiently. Tracking updates may be delayed, but your package could still arrive on time.

3. If the Estimated Delivery Date Has Passed:

• Reach out to us via email, and include the following details to help us investigate:
  
  - Have you had issues receiving regular mail at this address before?
  - How do you typically receive mail (e.g., mailbox, mail drop)?
  - Confirm your full address, including any apartment or flat number.
  - Double-check the tracking link we provided and contact your local post office. They may have additional details unavailable to us and can help locate your package.
  
  
  Let us know any information you receive from the post office, and we’ll assist you further.