What happens if my package is delayed or lost in transit?Updated 7 months ago

We are committed to ensuring that your orders arrive on time. However, once your order leaves our warehouse, it is in the hands of the shipping company. While we do not directly control final-mile delivery, we will do our best to obtain updates from the shipping carrier in the event of a delay.

Steps to Take If Your Package Is Delayed or Lost

1. Check Shipping Time:
   First, verify if the estimated shipping time (as indicated in your order confirmation) has passed. Some carriers may not provide updates until the order has been delivered.

2. Gather Information:
   If you contact the shipping carrier for updates, please provide them with any relevant information they may require. 

3. Express Shipping Orders (FedEx):
   If your order was shipped via an Express service (such as DHL or FedEx), please contact us directly. We are happy to assist you in issuing a replacement for your order.

4. Postal Service Orders (e.g., USPS, UPS):
   For orders being delivered by postal service, we can file a claim with the carrier if tracking information has not been updated by the 15th business day since the order was shipped.

   • Please confirm your full address with us to prepare a free replacement.

   • We encourage you to remind us near the 15th business day if the issue persists.

Our Commitment

We apologize for any inconvenience caused by postal service delays and appreciate your understanding and patience. Your satisfaction is our priority, and we are here to assist you every step of the way.