What should I do if my order hasn’t arrived on time?Updated 7 months ago

If your order hasn't arrived within the expected delivery time, please follow these steps:

1. Check Tracking Information:
   Use the tracking link provided in your order confirmation to monitor its status. Remember that shipping times do not include weekends and holidays.

2. Assess the Delay:
   If the tracking information hasn’t been updated or if more than a few extra business days have passed beyond the estimated delivery window, please reach out to us for further assistance.

3. Inspect Your Delivery Points:
   Check your mailbox and any usual collection points, as items are seldom delivered personally. Additionally, inquire with household members or neighbors to see if they have inadvertently collected your parcel.

4. Contact the USPS/UPS Postal Service:
   If you’re still unable to locate your package, consider contacting the USPS/UPS postal service directly for more detailed information that may not be accessible to us.

5. Customs Clearance:
   If your parcel is being held in customs, please wait for customs officials to contact you regarding collection.

6. Provide Your Address:
   If there is a significant delay beyond the estimated delivery date, please provide your full address, including any apartment number, to help us assist you more effectively.

Important Note:

Some parcels may experience slight delays due to customs clearance or high parcel volumes, especially during holiday seasons. We appreciate your patience and are committed to assisting you every step of the way.