US Help Center 

We are an online-only store, and all our orders are shipped from designated warehouses based on your region. Here are the warehouse locations: <ul><li dir="ltr" style="text-decoration:none;">Europe/Asia/Africa:&#xA0;The Netherlands</li><li dir="ltr" style="text-decoration:none;">South/North America:&#xA0;Texas, USA</li><li dir="ltr" style="text-decoration:none;">Australia/New Zealand:&#xA0;Springvale, Victoria, Australia</li></ul> For wholesale or retail inquiries, please contact us via&#xA0;<a href="https://vacier.com/pages/business-partnership" style="text-decoration:none;">this form</a>.

At the moment, we exist only online. However, we ship from our warehouses in Europe, US, and Australia to customers...

Do you have a physical store? Where are you located?

Other

Where is my order/shipping confirmation?

Where can I track my order?

Why does my order show as canceled when I didn't request it?

How Can I Change or Cancel My Order After Placing It?

What should I do if I receive a damaged product?

What should I do if I received the wrong item?

What should I do if the item is missing from my order?

I need to change something in my order before it's shipped. Can you help?

Will I get my order on Day (X), Month (Y) or earlier, if I order today?

Do I Need an Account to Order?

Orders

How long will shipping take to my country?

Do I have to pay Customs Fees?

What happens if my package is delayed or lost in transit?

What should I do if my delivery attempt failed?

There has been a Delivery attempt, and then the parcel was returned to the sender. What should I do?

What should I do if my order hasn’t arrived on time?

What if my order says it’s delivered, but I haven’t received it?

I don't know where my package is. What should I do?

My order is not showing any tracking updates for days. What should I do?

Can you help me get my order before a specific date?

Shipping

What is the difference between Vacier’s Men’s and Women’s bracelet/necklace sizes?

What distinguishes Vacier’s Men’s and Women’s Square Chain designs?

Will Vacier release a white or rose gold Women's collection?

Are any pieces from the Women’s collection made of Silver 925?

What makes the Women’s collection unique if other Vacier products are unisex?

Are Vacier hoops/earrings sturdy enough to be kept in a purse?

How can I style Linear earrings for formal occasions?

Are Vacier hoops heavy?

Do Vacier earrings come with a pouch or box?

Is there a warranty for lost earrings?

Can Vacier’s Linear or Fluid Rings be worn by men?

Are Vacier Women's rings suitable for formal or casual occasions?

Where is the Vacier logo engraved on Women’s Rings, Cuffs, and Hoops?

Do Vacier Women’s Rings, Cuffs, and Hoops have a polished or brushed finish?

Are there sets available in the Women’s collection?

Can I mix items from the Women’s collection with the Men’s collection?

What Are the Sizes of Women's Rings?

What Are the Sizes of Women's Cuffs?

Women's collection

What material is your Jewelry made of?

What is your Wallet made of?

When Will Vacier Restock Sold Out Items?

How can I clean and take care of my Jewelry?

Can you customize or engrave my Jewelry?

Are your products Waterproof? Can they tarnish or break?

What color of the Jewelry is available?

I just had an issue with my product. Can I get it replaced?

Is it possible to make my own set of products?

Can I remove the dangling part/tag/extension chain from your chain bracelets?

Where can I find the detailed product description?

Can I create a couple’s set with Vacier rings?

General

What Are the Sizes of Vacier Cuffs and Rings?

How Do I Choose the Right Size for a Vacier Chain Bracelet?

What's the size of your Necklaces?

What is the Thickness/ Width of Vacier Jewelry?

What's the difference between the Unisize set and Minimal Unisize Set?

Do pendants have "Vacier" on both sides?

How do I adjust my Vacier Jewelry?

Unisex Collection

Products and Sizes

What is your Return policy and how can I return my items?

How can I track my return and refund?

I changed my payment card in the meantime. Can you send a refund to another card/account?

If I paid with PayPal, do I have a limit in receiving a refund?

Returns, Refunds, and Exchanges

What payment options are available, and are they safe?

Do you offer Payment on Delivery?

Payments

Is your jewelry only for men?

Where do I enter my code to get the fourth item for free?

How to Get a Discount and What to Do If You Don’t Receive Your Code

What should I do if I emailed/messaged you several times, but still did not receive a response?

Do you have a physical store? Where are you located?Updated 13 days ago