At the moment, we exist only online. However, we ship from our warehouses in Europe, US, and Australia to customers...

We are an online-only store, and all our orders are shipped from designated warehouses based on your region. Here are the warehouse locations: <ul><li dir="ltr" style="text-decoration:none;">Europe/Asia/Africa:&#xA0;The Netherlands</li><li dir="ltr" style="text-decoration:none;">South/North America:&#xA0;Texas, USA</li><li dir="ltr" style="text-decoration:none;">Australia/New Zealand:&#xA0;Springvale, Victoria, Australia</li></ul> For wholesale or retail inquiries, please contact us via&#xA0;<a href="https://vacier.com/pages/business-partnership" style="text-decoration:none;">this form</a>.

Do you have a physical store? Where are you located?

We inspire for minimalistic and adjustable jewelry, made for anyone. We've thus created adjustable designs that allow...

<div data-block="true" data-editor="5iamh" data-offset-key="4qoru-0-0" id="isPasted"><div data-offset-key="4qoru-0-0">We are thrilled to share that our brand is dedicated to creating minimalistic and adjustable jewelry designed for everyone, not just men. Our&#xA0;<a href="https://us.vacier.com/pages/men" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">original collection&apos;s</a>&#xA0;adjustable designs make online shopping easier and more accessible, allowing anyone to find the perfect fit.</div></div><div data-block="true" data-editor="5iamh" data-offset-key="e1i2q-0-0"><div data-offset-key="e1i2q-0-0"> </div></div><div data-block="true" data-editor="5iamh" data-offset-key="5ql13-0-0"><div data-offset-key="5ql13-0-0">If you are looking for female-specific products, we are thrilled to announce that we have just launched our very first Female Collection that you can check out&#xA0;<a href="https://us.vacier.com/collections/womens-jewelry" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">here</a>.</div></div>

Is your jewelry only for men?

We offer our customers a chance to get one item for free in case you make a purchase consisting of four items. You...

We offer a free fourth item when you purchase three items. Here&#x2019;s how to redeem it:<ol><li dir="ltr" style="text-decoration:none;">Add four items to your cart.</li><li dir="ltr" style="text-decoration:none;">Proceed to checkout.</li><li dir="ltr" style="text-decoration:none;">Enter the discount code provided, and one of the items will automatically be free.</li></ol> Make sure your cart includes four items before applying the code. The discount will be visible in your final total.You may encounter a possible scenario when placing an order &#x2935;&#xFE0F;If you have two products in your cart, you will be asked to add the third item, so you can become eligible to add the fourth item for free. <img src="https://attachments.gorgias.help/lrma/hc/ww54/faf8d4ee-aa8d-4ef9-ab54-21b190603c84-d3bbd199-17da-4a82-8180-d66da0f4636c.png" style="width: 300px;" class="fr-fic fr-dib fr-fil">If you have three products in your cart, you need to add one more product.&#xA0;<img src="https://attachments.gorgias.help/lrma/hc/ww54/6ef25141-7d69-4722-a08d-411965e14652-b8aae0f9-f585-42ba-b44c-3cf11d7806d5.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"> You need to have four items placed in your cart before you proceed to the Checkout.Once you are in the checkout, enter the discount code, and one out of four items in your order will be for free.Below is an example of a successful cart and how the checkout should look like with the discount applied:<img src="https://attachments.gorgias.help/lrma/hc/ww54/55ad31b6-221f-4017-b00b-dce25b698345-95a93791-fa74-4688-95f1-96c06b928af8.png" style="width: 300px;" class="fr-fic fr-dib fr-fil">One of the items has successfully been loaded at no charge.

Where do I enter my code to get the fourth item for free?

If you are a First-time Customer, you can obtain a discount for your purchase by subscribing to our newsletter. You...

If you are a first-time customer, you can receive a discount by subscribing to our newsletter. Simply enter your email address at the bottom of the shop page or use the &quot;Get 10% off&quot; tag on the website. For returning customers, please reach out to us at&#xA0;<a href="mailto:care@vacier.com" style="text-decoration:none;">care@vacier.com</a>, and we&#x2019;ll do our best to assist you with your order.After subscribing, your discount code should arrive within 10 minutes. If you haven&#x2019;t received it, here are a few steps to take:<ul><li dir="ltr" style="text-decoration:none;">Ensure you&#x2019;ve entered a valid email address without typos.</li><li dir="ltr" style="text-decoration:none;">Check your spam or junk folder in case the email was filtered there.</li></ul> If you still don&#x2019;t receive the code, contact us at support@vacier.com or use the &quot;Report Issue&quot; option in our Help Center. We&#x2019;re happy to help resolve the issue and ensure you receive your discount.

How to Get a Discount and What to Do If You Don’t Receive Your Code

As outlined in our Terms of Service, and to keep things fair for all customers, only one Discount or Store Credit Code can be applied per order. This means promotional Discount or Store Credit Codes cannot be combined or used together in a single pur

As outlined in our <a href="https://us.vacier.com/policies/terms-of-service">Terms of Service</a>, and to keep things fair for all customers, only one Discount or Store Credit Code can be applied per order. This means promotional Discount or Store Credit Codes cannot be combined or used together in a single purchase. At checkout, our system will allow you to apply one Code per order. If you have multiple options available, you&#x2019;re welcome to choose the one that gives you the best value. During sitewide sales (such as our Summer Sale or Black Friday Sale), you can still apply a Discount or Store Credit Code to the already reduced prices to enjoy even greater savings while the offers last. If you&#x2019;re unsure which option benefits you most or need help applying a Code, please email us at <a data-fr-linked="true" href="mailto:care@vacier.com" id="isPasted">care@vacier.com</a> - our support team will be happy to assist you.

Can I Stack Discounts or Store Credit Codes?

Our customer support team is doing their best to offload all incoming inquiries within 24 hrs. We ask you for your...

We strive to respond to all inquiries within 24 hours. During peak periods (e.g., product launches, holidays), responses may be slightly delayed. Please note that if you send multiple follow-ups, your original inquiry might move to the bottom of our queue, delaying our response. Here&#x2019;s what you can check if you haven&#x2019;t heard from us:<ol><li dir="ltr" style="text-decoration:none;">Kindly wait up to 24 hours for a response.</li><li dir="ltr" style="text-decoration:none;">Ensure your email address is correct and that your inbox isn&#x2019;t full.</li><li dir="ltr" style="text-decoration:none;">Check your spam/junk folder.</li><li dir="ltr" style="text-decoration:none;">Double-check for typos in the recipient address if you manually typed our email.</li></ol> We are committed to responding promptly while ensuring the accuracy of our replies. Some inquiries may require additional time and attention, such as coordinating with our warehouses. If your request requires extra time to review, we will keep you informed. Our goal is to provide each customer with personalized, thoughtful responses based on their individual needs. If you still haven&#x2019;t received a response after 24 hours, consider reaching out via social media, but we kindly ask that you refrain from contacting us through multiple channels at the same time, as it may complicate the conversation thread and increase response time.

What should I do if I emailed/messaged you several times, but still did not receive a response?

US Help Center 

Haven't found the answer in other categories? Try here.

Other

Where is my order/shipping confirmation?

Where can I track my order?

Why does my order show as canceled when I didn't request it?

How Can I Change or Cancel My Order After Placing It?

What should I do if I receive a damaged product?

What should I do if I received the wrong item?

What should I do if the item is missing from my order?

I need to change something in my order before it's shipped. Can you help?

Will I get my order on Day (X), Month (Y) or earlier, if I order today?

Do I Need an Account to Order?

Orders

How long will shipping take to my country?

Do I have to pay Customs Fees?

What happens if my package is delayed or lost in transit?

What should I do if my delivery attempt failed?

There has been a Delivery attempt, and then the parcel was returned to the sender. What should I do?

What should I do if my order hasn’t arrived on time?

What if my order says it’s delivered, but I haven’t received it?

I don't know where my package is. What should I do?

My order is not showing any tracking updates for days. What should I do?

Can you help me get my order before a specific date?

Shipping

What is the difference between Vacier’s Men’s and Women’s bracelet/necklace sizes?

What distinguishes Vacier’s Men’s and Women’s Square Chain designs?

Will Vacier release a white or rose gold Women's collection?

Are any pieces from the Women’s collection made of Silver 925?

What makes the Women’s collection unique if other Vacier products are unisex?

Are Vacier hoops/earrings sturdy enough to be kept in a purse?

How can I style Linear earrings for formal occasions?

Are Vacier hoops heavy?

Do Vacier earrings come with a pouch or box?

Is there a warranty for lost earrings?

Can Vacier’s Linear or Fluid Rings be worn by men?

Are Vacier Women's rings suitable for formal or casual occasions?

Where is the Vacier logo engraved on Women’s Rings, Cuffs, and Hoops?

Do Vacier Women’s Rings, Cuffs, and Hoops have a polished or brushed finish?

Are there sets available in the Women’s collection?

Can I mix items from the Women’s collection with the Men’s collection?

What Are the Sizes of Women's Rings?

What Are the Sizes of Women's Cuffs?

Women's collection

What material is your Jewelry made of?

What is your Wallet made of?

When Will Vacier Restock Sold Out Items?

How can I clean and take care of my Jewelry?

Can you customize or engrave my Jewelry?

Are your products Waterproof? Can they tarnish or break?

What color of the Jewelry is available?

I just had an issue with my product. Can I get it replaced?

Is it possible to make my own set of products?

Can I remove the dangling part/tag/extension chain from your chain bracelets?

Where can I find the detailed product description?

Can I create a couple’s set with Vacier rings?

General

What Are the Sizes of Vacier Cuffs and Rings?

How Do I Choose the Right Size for a Vacier Chain Bracelet?

What's the size of your Necklaces?

What is the Thickness/ Width of Vacier Jewelry?

What's the difference between the Unisize set and Minimal Unisize Set?

Do pendants have "Vacier" on both sides?

How do I adjust my Vacier Jewelry?

Unisex Collection

Products and Sizes

What is your Return policy and how can I return my items?

How can I track my return and refund?

I changed my payment card in the meantime. Can you send a refund to another card/account?