What is your Return policy and how can I return my items?Updated 2 months ago

If you wish to return an item, you can do so within 14 days of receiving it.

You can start your return by either filling out the details in the Return Form, or emailing us at [email protected].

When contacting us manually, please copy the layout below to easily provide us with the needed details:

• Email

• Full Name

• Order Number

• Name of the item to be returned 

• Reason for the return

• Are any item(s) defective or broken?

• Have you read & agreed to the Return Policy?

Once our team confirms your return and sends you the return instructions, please follow these important instructions:

1. Mark the parcel clearly with your order number and your name.

2. For a secure return, choose a tracked parcel service — this is essential as we can't guarantee a refund for lost returns that can't be traced.

3. Take a photo of the parcel and the shipping label, which will serve as proof in the event of any issues during the return.

4. Once you have posted the item, send us the tracking number and the picture of the return label to allow us to monitor the return.

5. Be aware that our warehouse has a handling time of up to 10 business days once it’s delivered to the facility. This may be extended due to holidays or increased workflow.
   
   Please note that once your return is delivered to our warehouse, it may take up to 10 business days for the return to be processed.  Once this is completed, we will proceed with the refund or exchange as agreed upon. Rest assured, the automated process will be based on our prior email agreement. We are here to assist you throughout the return journey.