Exchanging your purchase for another item is free of charge. Please go to our Exchange Page to request an...

If you wish to return an item, you can do so within 14 days of receiving it.You can start your return by either filling out the details in the <a href="https://us.vacier.com/pages/return" rel="noopener noreferrer" style="text-decoration:none;" target="_blank">Return Form</a>, or emailing us at care@vacier.com.When contacting us manually, please copy the layout below to easily provide us with the needed details:<ul><li style="font-family: Inter;">Email</li><li style="font-family: Inter;">Full Name</li><li style="font-family: Inter;">Order Number</li><li style="font-family: Inter;">Name of the item to be returned&#xA0;</li><li style="font-family: Inter;">Reason for the return</li><li style="font-family: Inter;">Are any item(s) defective or broken?</li><li style="font-family: Inter;">Have you read &amp; agreed to the <a href="https://us.vacier.com/policies/refund-policy" rel="noopener noreferrer" style="text-decoration:none;" target="_blank">Return Policy</a>?</li></ul>Once our team confirms your return and sends you the return instructions, please follow these important instructions: <ol><li dir="ltr" style="font-family: Inter;">Mark the parcel clearly with your order number and your name.</li><li dir="ltr" style="font-family: Inter;">For a secure return, choose a tracked parcel service &#x2014;&#xA0;this is essential as we can&apos;t guarantee a refund for lost returns that can&apos;t be traced.</li><li dir="ltr" style="font-family: Inter;">Take a photo of the parcel and the shipping label, which will serve as proof in the event of any issues during the return.</li><li dir="ltr" style="font-family: Inter;">Once you have posted the item, send us the tracking number and the picture of the return label to allow us to monitor the return.</li><li dir="ltr" style="font-family: Inter;">Be aware that our warehouse has a handling time of up to 10 business days once it&#x2019;s delivered to the facility. This may be extended due to holidays or increased workflow. Please note that once your return is delivered to our warehouse, it may take up to 10 business days for the return to be processed. &#xA0;Once this is completed, we will proceed with the refund or exchange as agreed upon. Rest assured, the automated process will be based on our prior email agreement. We are here to assist you throughout the return journey.</li></ol>

What is your Return policy and how can I return my items?

You can check the status of your return using the tracking number that you should have received from the shipping...

You can request a refund within 14 days of receiving your item. To be eligible for a refund, please ensure the jewelry is in the same condition as when it was delivered and includes its original packaging. Tracking Your ReturnTo monitor the status of your return, you&#x2019;ll need the tracking number provided by your shipping carrier. This number generally consists of:Format:&#xA0;Two letters followed by a series of numbers and ending with two letters (e.g., &quot;RE123456789GB&quot;).Tracking Your Return:&#xA0;You can enter this tracking number into a universal tracking website, such as<a href="https://www.parcelsapp.com" style="text-decoration:none;">&#xA0;parcelsapp.com</a>, to get real-time updates on your return&apos;s whereabouts. <h4 dir="ltr" id="processing-your-refund-and-knowing-the-status-of-your-refund">Processing Your Refund and Knowing The Status of Your Refund</h4>Once your return is delivered at our warehouse, it may take up to 10 business days for the warehouse to correctly process and record your return. As soon as this is done, we will issue the refund to your account. The timeline for receiving your refund depends on the payment method used:<ul><li dir="ltr" style="text-decoration:none;">Credit Card: Refunds are generally processed within 24 hours, though some banks may take an additional 3-5 business days.&#xA0;</li><li dir="ltr" style="text-decoration:none;">PayPal: Refunds are usually issued instantly.</li><li dir="ltr" style="text-decoration:none;">Klarna, Afterpay, and other Buy Now, Pay Later Services:&#xA0;Your invoice will be adjusted accordingly within 1-2 business days after the refund is processed. Any future payments will be updated or canceled, and if you&apos;ve already completed the full payment, the amount will be refunded directly to your payment method Important Notes<ul><li dir="ltr" style="text-decoration:none;">Refunds can only be allocated to the original form of payment used for the purchase.</li><li dir="ltr" style="text-decoration:none;">Unfortunately, we cannot change the receiving account or card for the refund.</li><li dir="ltr" style="text-decoration:none;">PayPal allows refunds up to 180 days from the initial payment.</li><li style="font-size: 16px;">For any inquiries about your refund status or additional assistance, please reach out to us at care@vacier.com. We&#x2019;re here to guide you through every step of your refund experience!</li> </ul> </li></ul>

How can I track my return and refund?

Unfortunately, we are not in the position to change the receiving account or card for processing a refund. The...

Unfortunately, we are not in the position to change the receiving account or card for processing a refund.The reimbursement of funds can only be allocated back to the original form of payment used for purchase.

I changed my payment card in the meantime. Can you send a refund to another card/account?

Please note that PayPal allows refunds to be processed within a maximum of 180 days after the initial payment.

Please note that PayPal allows refunds to be processed within a maximum of 180 days after the initial payment.

If I paid with PayPal, do I have a limit in receiving a refund?

US Help Center 

All you need to know about the return policies and refund process.

Returns, Refunds, and Exchanges

Where is my order/shipping confirmation?

Where can I track my order?

Why does my order show as canceled when I didn't request it?

How Can I Change or Cancel My Order After Placing It?

What should I do if I receive a damaged product?

What should I do if I received the wrong item?

What should I do if the item is missing from my order?

I need to change something in my order before it's shipped. Can you help?

Will I get my order on Day (X), Month (Y) or earlier, if I order today?

Do I Need an Account to Order?

Orders

How long will shipping take to my country?

Do I have to pay Customs Fees?

What happens if my package is delayed or lost in transit?

What should I do if my delivery attempt failed?

There has been a Delivery attempt, and then the parcel was returned to the sender. What should I do?

What should I do if my order hasn’t arrived on time?

What if my order says it’s delivered, but I haven’t received it?

I don't know where my package is. What should I do?

My order is not showing any tracking updates for days. What should I do?

Can you help me get my order before a specific date?

Shipping

What is the difference between Vacier’s Men’s and Women’s bracelet/necklace sizes?

What distinguishes Vacier’s Men’s and Women’s Square Chain designs?

Will Vacier release a white or rose gold Women's collection?

Are any pieces from the Women’s collection made of Silver 925?

What makes the Women’s collection unique if other Vacier products are unisex?

Are Vacier hoops/earrings sturdy enough to be kept in a purse?

How can I style Linear earrings for formal occasions?

Are Vacier hoops heavy?

Do Vacier earrings come with a pouch or box?

Is there a warranty for lost earrings?

Can Vacier’s Linear or Fluid Rings be worn by men?

Are Vacier Women's rings suitable for formal or casual occasions?

Where is the Vacier logo engraved on Women’s Rings, Cuffs, and Hoops?

Do Vacier Women’s Rings, Cuffs, and Hoops have a polished or brushed finish?

Are there sets available in the Women’s collection?

Can I mix items from the Women’s collection with the Men’s collection?

What Are the Sizes of Women's Rings?

What Are the Sizes of Women's Cuffs?

Women's collection

What material is your Jewelry made of?

What is your Wallet made of?

When Will Vacier Restock Sold Out Items?

How can I clean and take care of my Jewelry?

Can you customize or engrave my Jewelry?

Are your products Waterproof? Can they tarnish or break?

What color of the Jewelry is available?

I just had an issue with my product. Can I get it replaced?

Is it possible to make my own set of products?

Can I remove the dangling part/tag/extension chain from your chain bracelets?

Where can I find the detailed product description?

Can I create a couple’s set with Vacier rings?

General

What Are the Sizes of Vacier Cuffs and Rings?

How Do I Choose the Right Size for a Vacier Chain Bracelet?

What's the size of your Necklaces?

What is the Thickness/ Width of Vacier Jewelry?

What's the difference between the Unisize set and Minimal Unisize Set?

Do pendants have "Vacier" on both sides?

How do I adjust my Vacier Jewelry?

Unisex Collection

Products and Sizes

What payment options are available, and are they safe?

Do you offer Payment on Delivery?

Payments

Do you have a physical store? Where are you located?

Is your jewelry only for men?

Where do I enter my code to get the fourth item for free?

How to Get a Discount and What to Do If You Don’t Receive Your Code

Can I Stack Discounts or Store Credit Codes?

What should I do if I emailed/messaged you several times, but still did not receive a response?

Other