What should I do if I emailed/messaged you several times, but still did not receive a response?Updated 7 months ago

We strive to respond to all inquiries within 24 hours. During peak periods (e.g., product launches, holidays), responses may be slightly delayed.

Please note that if you send multiple follow-ups, your original inquiry might move to the bottom of our queue, delaying our response. Here’s what you can check if you haven’t heard from us:

1. Kindly wait up to 24 hours for a response.

2. Ensure your email address is correct and that your inbox isn’t full.

3. Check your spam/junk folder.

4. Double-check for typos in the recipient address if you manually typed our email.

We are committed to responding promptly while ensuring the accuracy of our replies. Some inquiries may require additional time and attention, such as coordinating with our warehouses. If your request requires extra time to review, we will keep you informed. Our goal is to provide each customer with personalized, thoughtful responses based on their individual needs.

If you still haven’t received a response after 24 hours, consider reaching out via social media, but we kindly ask that you refrain from contacting us through multiple channels at the same time, as it may complicate the conversation thread and increase response time.