Where is my order/shipping confirmation?Updated 7 months ago

Once you place your order, a confirmation email is typically sent within 10 minutes to let you know that we’ve received it and are preparing your jewelry for shipping.

After your order is placed, it will usually be dispatched within 1-2 business days if all items are in stock. If an item is out of stock, you will either see a notification at checkout or our team will contact you to inform you of the expected fulfillment time.

Most orders are shipped on weekdays. Orders placed on Friday will be shipped on Monday at the earliest.

If you haven't received a confirmation email within two business days, please follow these steps:

• Check your email for messages from [email protected] — it could be either the original confirmation or a notice about shipping delays.

• Look in your Spam/Junk folder — automated emails may be redirected here.

• Clear your inbox storage — full inboxes may block new emails.

• Check any other email addresses you may have used — you might have entered a different address at checkout.

• Review SMS messages — if you provided your phone number at checkout, you might find an update there.
  
  If you've followed these steps and still haven't received a confirmation, contact us with your full name, email address, and shipping address. Our team will resend the confirmation and help with any further questions.

Tags:

# where is my order # cargo # ma commande