Orders

If you're having concerns about your order, here you can find the general information that may help with your purchase at Vacier.

Where is my order/shipping confirmation?

In case you are unable to locate your order confirmation, kindly check your spam folder. Generally, the confirmation...

Where can I track my order?

We offer order tracking for all our packages. If you have opted for DHL Express shipping, you can track your order...

Why does my order show as canceled when I didn't request it?

Your orders were most likely Combined (Merged) into a new order including both previous orders. That's why the...

How Can I Change or Cancel My Order After Placing It?

If you need to make changes to your order, please contact us as soon as possible with your request. Unfortunately...

What should I do if I receive a damaged product?

If your goods arrive damaged, please keep all packaging materials and notify us within 3 days with a picture of the...

What should I do if I received the wrong item?

If you have received a wrong product, please reach out to us by submitting your order number, a picture of the wrong...

What should I do if the item is missing from my order?

If you have received your order, but some items are missing, please reach out to us by submitting your order number...

I need to change something in my order before it's shipped. Can you help?

If you need to make changes to your order, please contact us as soon as possible with your request through one of the...

Will I get my order on Day (X), Month (Y) or earlier, if I order today?

If you would like to know when will you receive your order from the date when you make a purchase, you can refer to...

Do I Need an Account to Order?

You don’t need an account to shop with us — in fact, we don’t offer account logins on our website at this time. But no worries! All of your order details and records are safely stored on our end. So if you ever have a question about a past purchase o