Why does my order show as canceled when I didn't request it?Updated 7 months ago

We’re sorry if your order appears as canceled — we do not cancel orders without reason and will always fulfil orders placed through our store.

If you placed more than one order on the same day and they appear as canceled, it might be because:

1. Duplicate Orders: Our system may have automatically combined the orders into one. This could cause the previous orders to show as canceled.

2. New Order Number: You should receive a new combined order number in a format like “#FirstOrderNumber_#SecondOrderNumber_OM.” Check your email for this.

3. Spam Folder: If you haven’t seen any emails about this, check your spam/junk folder for updates.

If you only placed one order and it shows as canceled, it could be due to ordering from the wrong market. For instance, if you’re a US or Australian customer purchasing from a European store, your order may have been transferred to the appropriate market’s online store, but will still be shipped without issue.

If you’re still unsure, please provide your order number, full name, and email address, and we’ll assist you.